NIGHT-N-DAY Case Study
How Night-n-Day eliminated manual email triage and streamlined operations to save 56 hours per week—with a 5-year value of up to $1.1M.
The results.
Real numbers from production systems—not projections.
The challenge.
What Night-n-Day was dealing with before they came to us.
The CEO was spending hours daily triaging emails—order confirmations, supplier queries, customer complaints—that could have been routed or handled automatically.
Order workflows ran through spreadsheets and email chains, with staff re-keying data between systems and losing hours to copy-paste operations.
Leadership had no clear picture of where hours were being wasted. Inefficiencies were spread across dozens of micro-tasks that added up to full workdays.
What we built.
Custom AI workflows mapped to Night-n-Day's existing SOPs and tools.
AI-powered email triage that classifies, routes, and drafts responses for the CEO's inbox—recovering $364K in executive productivity annually.
Automated workflow that extracts order data from emails and PDFs, validates against inventory, and pushes confirmed orders into the fulfilment system.
Comprehensive time-and-motion analysis that identified 56 hours of weekly waste across departments, prioritised by ROI for automation.
"I got my week back. The email automation alone was a game-changer—but seeing the full picture of where we were losing time changed how we run the business."
READY TO AUTOMATE REAL WORK?
Roadmap-first. Outcome-owned. Built for live operations.